Our Appointment System

 

BACK TO MAIN INDEX

 

Online Appointments

Log into SystmOnline

Consult your GP online

 

Appointments at the surgery

If you have been given an appointment to attend the surgery. Please read carefully the following details as this is important for your and our wellbeing.

Please ensure you have a suitable face covering that can cover your nose and mouth. This must be able to stay up without the need of holding it to your face with a hand. This can be a scarf or handkerchief and not necessarily a clinical mask.

Image of a doctor speaking to a patient

Please only turn up at the time of your appointment. The waiting room has limited capacity due to social distancing. With this in mind, if you turn up early you will be asked to return at the time of your appointment.

Equally, turning up late for an appointment will result in a missed appointment. During these challenging times, it vital that we keep to the appointment time to limit the amounts of patients that are in the surgery at any one time.

We are currently offering a limited number of online appointments for INR blood tests. Going forward we hope to be able to offer a wider range of online bookable appointments.

 

Image of a team of students

Medical Students

The practice takes part in a training scheme for medical students. Students spend time at the practice participating in consultations and from time to time will run their own clinic supervised by one of the practice GPs.

Your permission will be requested if you are asked to be involved with a student's training and you may also be video-taped.

 

Telephone Triage

You will be asked questions about your symptoms by Reception in order to signpost you correctly. Please answer as fully as you can.

Our receptionists will offer you a telephone appointment with one of our clinicians who  will then call you to discuss your symptoms and decide if you require a face to face appointment.

What is Telephone Triage?

Telephone Triage is a method by which a GP contacts a patient and manages their care based on the outcome of that telephone call.

What are the benefits?

Benefits for the patients:

  • Will speak to a GP sooner;
  • Will see a GP sooner, when appropriate;
  • Saves time for the patient and GP

Benefits for GPs:

  • Can manage workloads more efficiently;
  • Reduces DNAs (Did Not Attend) and therefore appointment slots are not wasted

Is this to stop me getting an appointment?

Not at all. It is to ensure that the patients who need to be seen on that day are seen by an appropriate health care professional. It's also to help us cope with the ever increasing demand for appointments.

 

Weekend and evening appointments

GP and nurse appointments are now available during the evening and at the weekend for people across Coastal West Sussex.

  • This means that urgent appointments are available up to 8pm during the week, and during clinics on a Saturday and Sunday.
  • This aims to improve access to GP appointments and help local people to get the help and support they need.
  • The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.

Image of a doctor speaking to a patient

The appointments will be available at local GP access hubs, run from GP surgeries, and they will be both routine and urgent appointments with a doctor, nurse or healthcare professional.

The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.

IPC has been running the MIAMI clinics in Adur and Worthing for the last three years, which has offered a very similar service, offering help for ‘Minor Injury Assessment & Minor Illnesses’.

 

These clinics have been successful and helped local people to access the help they need outside of normal opening times.

We hope that this roll out of the hubs across the whole of Coastal West Sussex will mean that all patients registered with a GP practice in our area can benefit.

You book into the GP access hubs by ringing either the Coppice Surgery or Angmering Medical Centre and you may also be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.

The hubs may be at your GP practice or they may be at a neighbouring GP practice locally in the community around you.

The teams will have access to your medical records with your consent, and any care they provide will be added to your notes so your GP practice can continue any ongoing care.

 

Cancelling your appointment

Keep it or Cancel it Poster