You and Your General Practice

Policy

As a practice, we are committed to working with, and alongside, our patients to develop the practice to meet our patient’s needs. One of the areas that can cause a lot of confusion is knowing where to get help from and what to expect of your local GP practice. So, we wanted to share a new guide from the NHS called “You and Your General Practice”.

This guide sets out what you can expect from us and has information on the following:

• What happens when you contact your practice to request an appointment
• Who might help you
• How to find and use online services
• The best way to get help when the practice is closed
• How to give feedback or raise concerns.

You can read the full guide on the NHS England Website.